Difficult Conversations With Clients Made Easy

Turn All Your Sales Consultants Into Sales Superstars

In their communications with clients, Sales Consultants face difficult situations on a daily basis. By developing and utilizing unique and compelling scripts for handling difficult situations, your Sales Consultants will have the skills and confidence that will build stronger client relationships, and generate more sales and referrals.

Why do this program?

Benefits of the program include:

• Your Sales Consultants will sell more
• They will be less stressed
• You will reduce turnover of your Sales Consultants
• You will increase the skill level of all your Sales Consultants, so they all become Superstars
• Your clients will be happier - giving you more business and more referrals

Who is this program best suited for?

This program is for you if:

• You want to increase your sales and profitability
• You wish all your Sales Consultants performed as well as your “star” Consultants
• Your staff turnover is too high
• You’re planning to take on new Sales Consultants
• You want to get the most out of your existing Consultants

What do you get in the program?

Each program is customised to the specific needs of your team. The major components include:

• Interviewing each Sales Consultant to identify key stress points and problem areas
• Interviewing your star Consultants to identify the most effective “scripts” and techniques for dealing with difficult situations
• Build a knowledge database of the most common objections and difficult situations and the most effective ways to deal with them
• Conduct individual and group training sessions to address specific issues, as required
• On-going monitoring and review of Consultant performance through face-to-face sessions, telephone and e-mail coaching and support, on-line resources, and Performance Evaluation Tools

See more program delivery options here ...

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